We want you to thoroughly enjoy your new HONGi mattress and wake up every day to a good morning. So we offer you a 10-year warranty on your new HONGi materials and components. Moreover, within the first 100 days of purchase you have the ability to change the top layer of your mattress to ensure you are completely satisfied with your HONGi. If you have any issues whatsoever before or after the 100 day period ends, please contact our service center at email@example.com.
In the case of our warranty, we will not consider...
- Damages caused by improper handling (e.g. violent handling or extreme utilization of your HONGi mattress)
- Regular wear and tear
- Damage to mattress handles and covers
If you are not satisfied, you can return your mattress during the first 100 days for a money back guarantee. A full refund is only possible during this period and only after at least one previous contact with our service team, giving us an opportunity to fix the problem. The guarantee claim applies to dimensional stability and durability of the core materials from receipt of your HONGi mattress. Was the answer helpful? Yes No